Outsourcing Customer Support Services: Pros and Cons
What is outsourced customer care? Outsourced customer service is when a company hires a third-party service to handle inbound and outbound calls with customers. Outsourcing is a word associated with a lot of stereotypes, some of which are ‘cutting corners’, ‘imperfect customer care’, and ‘lower quality. But for a lot of businesses, customer support outsourcing…